What if you could manage fault,
performance, and service level
agreements (SLAs) across multiple
domains and technologies in a
single, real-time view?
Data services have never been more complex. A software-defined WAN (SD-WAN) service may stretch from the radio access network (RAN), to the core, and back out again to an enterprise. Finding and fixing problems may require dozens of applications, multiple screens, and coordination between the network and service operations centers. What if you could manage fault and performance across multiple domains, technologies, and layers in a single, real-time view?
CENX’s real-time troubleshooting and service level agreement (SLA) management capabilities build on the solution’s powerful data and visualization to provide at-a-glance analytics, powerful correlation tools, and fantastic dashboards and reports that enable real-time network and service operations.
WHAT IF YOUR NETWORK AND SERVICE OPERATIONS TEAMS COULD FIND AND FIX CUSTOMER PROBLEMS FASTER THAN EVER?
Triage and take immediate action with CENX. Spot service problems before calls start. Correlate alarms, alerts, and trouble tickets across multiple domains as never before. Sectionalize faults down to the service path and access provider. Understand which customers are impacted by which service problems with CENX’s real-time troubleshooting capabilities.
WHAT IF YOU COULD EXPLORE KPIS TO BUILD SUPERIOR PERFORMANCE AND QUALITY OF EXPERIENCE?
Explore and report key performance indicators (KPIs) in beautiful, historical dashboards and reports with CENX. Drive the insight needed to assure superior service performance. Identify underperforming services and resolve complex performance issues rapidly. Report daily, weekly, or monthly performance outcomes. Build continuous improvement with powerful visualizations of comprehensive, historical data.
WHAT IF YOU COULD DRIVE GREAT SERVICE PARTNERSHIPS?
Assure service quality and superior customer experience across multi-carrier services with CENX. Manage all your access vendor partners in powerful, visual dashboards and reports. See which partners perform best for your customers. Provide clear documentation of SLA violations when you need to, all with CENX’s SLA management capabilities.