TECHNICAL SUPPORT

CENX’s 24/7 technical support provides operators with a seamless transition from implementation, to user-acceptance trials, to production

Superior Technical Support for Service Providers

CENX delivers 24/7 support by web portal, email, and phone. Our 3-tier support organization provides one point of contact throughout the support lifecycle. Our product and services experts are committed to assisting with:

  • Product questions
  • Problem resolution
  • Software patching
  • Upgrades
  • On-site assistance (via Professional Services)

Throughout the design, delivery, and launch process, our support team is engaged, managing a seamless transition from implementation, to user acceptance trials, to production. CENX’s team is supported by cloud services and redundant network connectivity, providing highly-secure, highly-available services, and guaranteed call delivery to our trusted support staff.

Contact Support

By email: support@cenx.com
By phone: +1.613.594.2771
US Toll-free: +1.877.504.2369