CENX’s 24/7 technical support provides operators with a seamless transition from implementation, to user-acceptance trials, to production
Superior Technical Support for Service Providers
CENX delivers 24/7 support by web portal, email, and phone. Our 3-tier support organization provides one point of contact throughout the support lifecycle. Our product and services experts are committed to assisting with:
- Product questions
- Problem resolution
- Software patching
- On-site assistance (via Professional Services)
Throughout the design, delivery, and launch process, our support team is engaged, managing a seamless transition from implementation, to user acceptance trials, to production. CENX’s team is supported by cloud services and redundant network connectivity, providing highly-secure, highly-available services, and guaranteed call delivery to our trusted support staff.